Shipping Policy of Urbisopic

Effective Date: January 4, 2025

Thank you for shopping at Urbisopic! This Shipping Policy outlines the terms and conditions regarding the shipping of our gourmet food products. By placing an order with us, you agree to the following terms regarding shipping, delivery, and any associated fees.

1. Order Processing

  • All orders are typically processed within 1-2 business days of receiving your order, provided the products are in stock and payment is successfully processed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an order confirmation email once your order has been placed. Once your order ships, you will receive a shipping confirmation email with a tracking number, if applicable.

2. Shipping Methods and Delivery Times

We offer several shipping options to cater to different needs. Shipping times are estimates and may vary depending on the shipping method, your location, and the availability of products.

  • Standard Shipping: Delivery typically within 5-7 business days for domestic orders.
  • Expedited Shipping: Delivery typically within 2-3 business days (available at checkout).
  • Overnight Shipping: Delivery by the next business day (available at checkout).

Shipping times may vary for international orders, and delivery can take 7-14 business days, depending on the destination and customs processing.

3. Shipping Costs

Shipping fees are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. You will see the exact shipping cost before you complete the checkout process.

  • We offer free standard shipping on orders over a specific amount (this threshold will be indicated on the website).
  • If you qualify for free shipping, it will be applied automatically at checkout.
  • Shipping fees for expedited or overnight services will be clearly shown during checkout.

4. Shipping Locations

  • We currently ship to all 50 states in the United States.
  • We also offer international shipping to select countries. The list of available international destinations may change from time to time. If you are located outside of the United States, please check the checkout page to confirm if we can ship to your country.

International orders may be subject to additional customs duties, taxes, or other import fees. These fees are the responsibility of the customer, and we cannot predict the exact amount of these fees.

5. Order Tracking

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment through the carrier’s website.

Please note that once the carrier has received the package, we are not responsible for any delays in transit or issues caused by the carrier, including but not limited to lost or delayed packages.

6. Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit, please contact us immediately at info@urbisopic.com. We will assist you in filing a claim with the shipping carrier and work to resolve the issue.

  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving your order. You may be required to provide photos of the damaged product and packaging to help us resolve the issue. We will assist in processing a claim and will offer a replacement or refund based on your preference.

7. Address Issues

  • Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If you notice any issues with your shipping address after placing the order, please contact us immediately to update the information. We will do our best to assist before the order is processed and shipped.

8. Shipping Restrictions

  • Due to the nature of some products (e.g., perishable goods), certain items may be restricted from being shipped to certain locations.
  • Some areas may also have delivery restrictions based on local regulations. We will notify you if there are any shipping restrictions that apply to your order.

9. Shipping Carrier

We primarily use UPS, FedEx, and USPS for domestic shipments. For international orders, we may use international carriers depending on the destination country.

10. Customer Support

If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact us:

We aim to provide a seamless shipping experience for all our customers. If you have any concerns or issues with your order, we are here to help and will do our best to assist in resolving any shipping-related problems. Thank you for shopping with Urbisopic!