Refund and Returns Policy of Urbisopic

Effective Date: January 4, 2025

At Urbisopic, we strive to ensure that you are fully satisfied with your purchase of gourmet food products. However, if for any reason you are not satisfied with your order, we offer a refund and returns policy to provide you with peace of mind. Please review the following terms and conditions regarding returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The product must be in its original, unopened, and unused condition.
  • The return request must be made within 30 days of receiving the order.
  • The product must be returned with all original packaging, including any boxes, labels, or promotional items included in the order.

2. Non-Returnable Items

Some items are non-returnable due to health and safety regulations, including:

  • Perishable items (e.g., fresh food, perishable gourmet ingredients)
  • Customized products or items made to your specifications
  • Gift cards

3. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@urbisopic.com or call (910) 482-3560 to initiate the return process. Please include your order number and the item(s) you wish to return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number if the return is approved.
  3. Return Shipping: Once you have the RA number, securely package the item(s) and ship them to the return address provided. Customers are responsible for return shipping costs unless the item is defective or we made an error in processing the order.
  4. Processing the Return: Upon receiving the returned item(s), we will inspect them to ensure they meet the return eligibility requirements. We will notify you of the return status.

4. Refunds

Once your return is processed, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • If the return is approved, the refund will cover the full purchase price of the product(s), excluding any shipping or handling fees.
  • Shipping fees are non-refundable unless the item(s) were defective, damaged, or incorrect.

5. Exchanges

If you wish to exchange a product for a different item, please contact us at info@urbisopic.com. We will assist you in arranging an exchange, subject to product availability. If there is a price difference between the returned item and the new one, we will notify you of the additional charges or refund as necessary.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will provide you with a return label for the damaged item and arrange for a replacement or a full refund at no additional cost to you.

  • Please include photos of the damaged product and packaging when contacting our customer service team to expedite the process.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders only if the items have not been shipped yet. Once an order has been processed and shipped, it will be subject to our standard return and refund policies.

8. Processing Time

  • Returns are typically processed within 5-7 business days after we receive the returned product(s).
  • Refunds will be issued once the return has been confirmed and inspected.

9. Customer Support

For any questions or concerns regarding our refund and returns policy or to initiate a return or refund, please contact us at:

10. Policy Updates

Urbisopic reserves the right to update or change this Refund and Returns Policy at any time. Any updates or changes will be reflected on this page with the updated effective date.

We appreciate your business and are committed to providing you with a seamless shopping experience. If you have any concerns regarding your purchase, please don’t hesitate to contact our customer support team.