Sales Policy of Urbisopic

Effective Date: January 4, 2025

Thank you for choosing Urbisopic, where we specialize in offering the finest gourmet food products. This Sales Policy outlines the terms and conditions that govern the sale of products through our website, including the processes for placing orders, payment, shipping, and returns. By purchasing from our website, you agree to abide by the terms outlined below.

1. Product Availability

  • We make every effort to ensure that all products listed on our website are available for sale. However, availability is subject to change, and we cannot guarantee that products will be in stock at all times.
  • If an item you ordered is out of stock, we will notify you as soon as possible and offer either a refund, a substitute product, or the option to wait for the item to become available.

2. Pricing

  • All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice.
  • The prices displayed on our website are for individual products and do not include applicable taxes, shipping fees, or other charges. Taxes and shipping costs will be calculated and displayed during checkout before completing the purchase.
  • We reserve the right to correct any pricing errors that may occur due to technical issues or human error. In such cases, we will notify you of the error and give you the option to confirm or cancel your order at the corrected price.

3. Order Placement

  • To place an order, you must create an account or proceed as a guest on our website. You will need to provide accurate and complete information for billing, shipping, and payment processing.
  • Once you submit an order, you will receive an order confirmation via email with details of your purchase.
  • Please review your order carefully before completing the checkout process, as changes or cancellations can only be made prior to shipping.

4. Payment

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Stratosopic Gift Cards.
  • Full payment is required at the time of placing the order, and no items will be shipped until payment is confirmed.
  • We reserve the right to decline any payment or order at our discretion if there is a suspected fraud, insufficient funds, or other payment issues.

5. Sales Tax

  • Sales tax will be applied to your order, where applicable, based on your billing and shipping address.
  • The sales tax rate will be calculated at checkout and included in the final order total.

6. Order Confirmation and Shipping

  • After your order is confirmed, we will process and prepare it for shipment. Orders are typically processed within 1-2 business days after receiving payment.
  • Shipping times will vary depending on the delivery address and the shipping method selected at checkout.
  • Once your order has shipped, you will receive a tracking number to monitor its progress.

7. Shipping and Delivery

  • We offer various shipping options, including standard shipping, expedited shipping, and overnight shipping. Shipping fees are calculated based on the weight and destination of the package.
  • Delivery times may vary, but we will do our best to fulfill your order in a timely manner. If there are delays, we will notify you as soon as possible.
  • International shipping is available to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.

8. Order Cancellations

  • You may request to cancel your order before it has been processed for shipment. If the cancellation request is received after your order has been shipped, the standard returns and refunds policy will apply.
  • To request a cancellation, please contact our customer support team at info@urbisopic.com as soon as possible.

9. Returns and Refunds

  • If you are not satisfied with your purchase, we offer a 30-day return policy for most products, as outlined in our Refund and Returns Policy. Please note that certain products, including perishable items, are non-returnable for health and safety reasons.
  • Refunds will be processed to the original payment method, and return shipping costs may apply unless the return is due to an error on our part or if the item is defective.

10. Promotional Offers and Discounts

  • From time to time, we may offer promotions, discounts, or special offers. These offers may be subject to certain terms and conditions, which will be outlined during the promotion period.
  • Discount codes or promotional offers cannot be combined with other offers unless specified.

11. Customer Support

  • If you have any questions or concerns about your order, products, or our sales policy, our customer support team is here to assist you.
  • You can reach us via:

12. Limitation of Liability

  • Urbisopic is not liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to damages related to food allergies, health issues, or misuse of the products.
  • Our liability is limited to the amount paid for the product(s) in question, and we do not offer any warranties, except as required by law.

13. Changes to the Sales Policy

  • We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with the updated effective date reflected at the top of the policy.

Thank you for choosing Urbisopic. We are committed to providing you with exceptional gourmet food products and ensuring a smooth and enjoyable shopping experience. If you have any questions or need assistance, please feel free to contact us.